Solicitation Number: NQF2011_02
Release Date: May 6, 2011
Due Date: May 23, 2011
Award Expected Date: June 2011
Website Evaluation (PDF)
NQF has experienced rapid growth as an organization over the past 2 years. This growth increased the number of departments within NQF, the scope of work and materials produced, and the number of on-line tool sets NQF offers to. In 2011 NQF intends to add 3 additional tools to the NQF web site and expects to add 20 staff members. In addition, several major initiatives and partnerships will be started this year that span multiple target audiences. All of this growth has the potential to drive increases in web based content and tool sets and further fragment a disjointed, organically grown user experience.
NQF has traditionally organized its web presence around departmental structures. There is an increased recognition that the site organization and presentation needs to:
- Facilitate the needs of our various end-users and constituencies in getting the information they need or accomplishing the task they have come to us for.
- Demonstrate the value of NQF in a way that is broadly understandable to our target audiences and to our various funders.
Operationally NQF seeks to:
- Drive membership acquisition and provide a meaningful experience for current members.
- Facilitate better collaboration between NQF and individuals and organizations in the field of quality measurement.
- Implement and maintain an effective editorial and content recirculation strategy.
- Assure Section 508 compliance.
Functionally NQF seeks to:
- Lower staff administrative burdens.
- Set a consistent voice across the site that is appropriate to the audience and can be maintained by multiple staff.
- Establish documents that guide staff in being consistent in voice and style.
- Improve the findability and usability of needed content and tools.
Scope of Work
The objective of this project is to recommend evaluative tools, to conduct a site evaluation using said tools, and to produce reports/documents that can be used to inform an NQF site redesign and reorganization. NQF will rely on the vendor’s recommendations but documents may include:
- Reports on results of user survey/testing;
- Reports identifying site strengths, weaknesses, and opportunities for improvement;
- Navigation/organization recommendations bases on user evaluations.
Desired Time Frame
NQF desires to have the entire evaluation completed within 60 – 90 days of contract award.
Phase 1: Definition of Approach
Conduct meetings with NQF staff to define the best approach for outreach and analysis and confirm specific deliverables. Get that signed off.
Phase 2: Analysis
Execute the approach.
Phase 3: Final Report
Send all bids electronically to:
National Quality Forum
601 13th Street NW
Suite 500 North
Washington, D.C. 20005
For more information, please contact Dan Scheeler, Director of Website Architecture at 202-783-1300 or firstname.lastname@example.org.