Laura Miller is the senior vice president and chief operating officer at the National Quality Forum (NQF). Ms. Miller provides leadership in formulating NQF’s operations and policies, oversees organization programs, and assists in identifying new initiatives and opportunities for NQF. She has more than 25 years of experience working in healthcare operations. As deputy undersecretary for health for operations and management at the U.S. Department of Veterans Affairs, Ms. Miller was the chief operating officer for the VA healthcare system and directed all VA healthcare facilities. She achieved significant improvements in patient safety and quality that resulted in the Veterans Health Administration achieving the highest levels in 18 national measures of care quality. Before joining NQF, Ms. Miller served as the interim and founding executive director of the National eHealth Collaborative, an organization to advance the interoperability of health information technology, where she established the board of directors, bylaws, strategic plan, and operational plans for the new organization. Ms. Miller was honored twice with the Presidential Rank Award, including the Distinguished Rank Award, the highest civilian honor. Ms. Miller received master’s of public administration and bachelor of arts degrees from the University of Missouri. She is a fellow of the American College of Healthcare Executives.
