The Journey to Excellence
Quality improvement care begins with the commitment to build a foundation of trust, a willingness to invest in resources, and the initiative to make a difference in the community. The North Shore-LIJ Health System, winner of the 2010 NQF Quality Healthcare Award, is an exemplary role model for healthcare organizations looking to achieve and sustain quality improvement care.
"There is a huge gap between what is, and what can be," said Michael Dowling, president and CEO, North Shore –LIJ. "We look within ourselves and ask can we do better, and the answer better be yes." Mr. Dowling will provide an in-depth view of quality improvement, and what has worked at North Shore-LIJ. Joseph R. Swedish, president and CEO, Trinity Health System, will serve as reactor and will share his insight on the importance of cultivating strong leadership, and how applicable North Shore-LIJ’s work is to other organizations.
Meeting Materials:
This 60-minute interactive program addressed:
- The key elements to success in developing a quality of care improvement process, and how it’s maintained
- Leadership's role in quality improvement, and engagement
- How a commitment to improved quality affects patient safety and satisfaction
Featured Faculty:
• Janet M. Corrigan, PhD, MBA, President & CEO, NQF
• Michael J. Dowling, President & CEO, North Shore-LIJ Health System, 2010 NQF Quality Award Winner
• Joseph R. Swedish, MHA, President & CEO, Trinity Health System, 2004 NQF Quality Award Winner
