NQF’s Ambulatory Care project, a multi-year, multi-phase effort, has sequentially considered performance measures in priority areas identified by NQF members during the Phase 1 workshop. Current activities within Phase 3 address the priority area of "patient experience with care". The Technical Advisory Panel for Patient Experience with Care (PEC TAP) and Steering Committee have reviewed proposed patient experience survey instruments. The draft product of this effort "National Voluntary Consensus Standards for Ambulatory Care: Patient Experience With Care" recommends 7 proposed voluntary consensus standards focused on different aspects of patient experience in the ambulatory setting.
The PEC TAP assisted NQF staff in evaluating the candidate measures against the NQF-endorsed™ measure evaluation criteria of importance, scientific soundness, feasibility, and usability and provided recommendations to the Steering Committee. Access the TAP evaluations for the candidate measures and the meeting and conference call summaries for the TAPs and Steering Committee. (NQF Member access only.)
Pursuant to NQF’s Consensus Development Process v1.7, this draft document, along with the accompanying material, is being provided for purposes of review and comment only—not voting. You may post your comments and view the comments of other individuals using the navigation menu at left.
NQF will post and take into consideration only those comments received by the above deadline(s). NQF reserves the right to identify and remove any objectionable content. NQF is not responsible for the views or opinions expressed in posted comments.
Download specifications for the survey tools recommended in the report:
1. CAHPS ® Clinician & Group surveys - Adult Primary Care, Specialist, and Pediatric versions
2. CAHPS Health Plan Survey
4. CAHPS Health Plan Survey with children with chronic conditions supplement v 3.0 |
5. Experience of Care and Health Outcomes (ECHO) Survey 6. Promoting Health Development Survey (PHDS) 7. Young Adult Health Care Survey (YAHCS) |
NQF Member comments must be submitted to NQF no later than 6:00 pm EDT, April 27, 2007. NQF strongly prefers to receive comments through the online comment form.
Alternately, comments may be submitted by email (info@qualityforum.org subject line – “PEC comments”); by mail (NQF, 601 Thirteenth Street, NW, Suite 500 North, Washington, DC 20005); or may be faxed to (202) 783-3434.