Standardizing a Measure of Patient Perspectives of Hospital Care

Foreword by Kenneth W. Kizer, MD, MPH

Item Number: NQFCR-12-05
Paperback, 76 pages
November 2005

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Abstract

Measuring and publicly reporting the quality of hospital care from the patient’s perspective is a high priority for patients, purchasers, healthcare professionals, and hospitals alike. Many surveys exist to measure patients’ perceptions of hospital care, but standardized public reports of patient experience that allow consumers and purchasers to compare hospitals are rare.

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