National Quality Forum Board of Directors Elects Leadership and Welcomes New Members 

JAN 03, 2020

CONTACT: Proof Strategies

National Quality Forum Board of Directors Elects Leadership and Welcomes New Members
NQF Board of Directors begins 2020 by welcoming fresh perspectives from diverse private and public healthcare leaders to drive measurable improvements in the nation’s quality of care

Washington, DC
- The National Quality Forum (NQF) announced Jonathan B. Perlin, MD, PhD, MSHA, President, Clinical Services and Chief Medical Officer of Hospital Corporation of America as the new chair of its Board of Directors. Memphis Business Group on Health Chief Executive Officer Cristie Upshaw Travis joins Dr. Perlin as the Board vice chair.

“NQF has the unique ability to pull together the diverse voices necessary to provide the collective perspective to chart the path for improving the quality of care in our country,” said Dr. Perlin. “It is an honor to work with such a committed group of colleagues to advance a mission to improve healthcare outcomes for every person in every community.”

NQF is proud to announce seven new members are joining its Board of Directors this year, encompassing diverse private and public healthcare leaders from across the country.

“The diverse composition of our Board is central to NQF’s commitment to drive multiple perspectives into actions that create measurable health improvements for every person,” said NQF President and CEO Shantanu Agrawal, MD, MPhil. “We are excited to enter the new year with Board members focused on tackling national health needs.”

The new NQF Board members include:

Jeffrey Brady, MD, MPHDesignee for Gopal Khanna, MBA, Director, Agency for Healthcare Research and Quality (AHRQ)
Dr. Brady has served as the Director of AHRQ's Center for Quality Improvement and Patient Safety since 2014. He is as a member of the AHRQ Senior Leadership Team and leads a part of the Agency that conducts several AHRQ programs, including: Patient Safety Research, Healthcare-Associated Infections Prevention, Patient Safety Organization Program, National Healthcare Quality & Disparities Report (NHQDR) Program, and measurement initiatives such as the AHRQ Quality Indicators and the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey resources. Before moving to AHRQ in December 2006, Dr. Brady served as a medical officer and clinical reviewer for the Food and Drug Administration's Office of Vaccines. Additionally, he has held positions as a medical epidemiologist for the Department of Defense and primary care physician in the U.S. Navy.

Susan B. Frampton, PhDPresident, Planetree International
Dr. Frampton is President of Planetree International, a non-profit advocacy and membership organization working to implement person-centered models of care. She speaks internationally on culture change and the patient experience. In 2009, Dr. Frampton was named one of “20 People who Make Healthcare Better” by Health Leaders Magazine. She has authored numerous publications, including the three editions of Putting Patients First (Jossey-Bass 2004, 2008, 2013), and served as lead author on the National Academy of Medicine’s Harnessing Evidence and Experience to Change Culture, released in early 2017.

Garth Graham, MD, MPH, FACP, FACCVice President of Community Health & Impact, CVS Health, President, Aetna Foundation
Dr. Graham is a cardiologist, public health expert, and a leading authority on social determinants of health. He oversees the community health initiatives for CVS Health, bringing his experience as a former deputy assistant secretary at the U.S. Department of Health and Human Services under the Obama and Bush administrations, where he also ran the Office of Minority Health.

Thomas Kottke, MD, MSPHMedical Director for Well-being, HealthPartners
Dr. Kottke is a clinical cardiologist in HealthPartners Medical Group and a researcher at the HealthPartners Institute for Education and Research in addition to serving as Medical Director for Well-being at HealthPartners. He is board certified in internal medicine and the treatment of cardiovascular diseases and holds the academic rank of Professor of Medicine at the University of Minnesota.

Kameron Leigh Matthews, MD, JD, FAAFP Deputy Undersecretary for Health for Community Care, Department of Veterans Affairs
Dr. Matthews is a board-certified family physician, advocate, and policy maker with a career focus on underserved patient populations. Overseeing a national budget of more than $14 billion, she is responsible for the community-based provider network and services that increase access to care for Veterans and select family members nationwide, as well as the associated business processes including claims operations and management, revenue cycle, and quality oversight. In 2017 she was named one of National Minority Quality Forum’s 40 Under 40 Leaders in Minority Health.

Shannon Connor Phillips, MD, MPH, FAAP, SFHMChief Patient Experience Officer, Intermountain Healthcare
Dr. Phillips leads the office of patient experience at Intermountain Healthcare, the largest integrated healthcare delivery system in the Intermountain West, a team catalyzing safety, quality, and experience of care. In 2018, she was named to Becker’s Hospital Review’s 30 Hospital and Health System CXOs to Know list. Her vision is that healthcare is an empathic and effective human experience. Prior to joining Intermountain, she served as Cleveland Clinic’s first patient safety officer and as associate chief quality officer.

Lisa Woods Senior Director, U.S. Strategy & Design of Benefits for Walmart Stores, Inc.
Ms. Woods is a nationally recognized innovator and thought leader in healthcare. She was named to Fortune magazine’s World’s Greatest Leaders (#10) in 2019 as a result of her efforts for driving and influencing positive change in the healthcare industry.


About National Quality Forum
The National Quality Forum (NQF) works with members of the healthcare community to drive measurable health improvements together. NQF is a not-for-profit, membership-based organization that gives all healthcare stakeholders a voice in advancing quality measures and improvement strategies that lead to better outcomes and greater value. Learn more at